Sunday, September 25, 2022

When Programs Flop

It's something every programmer dreads, putting time and effort into what we think is a good program, and nobody shows up. But it's probably happened to all of us at least once, and it doesn't feel good. Though the word cloud above may be a bit harsh, it is definitely how I felt at the time when it happened to me. Like having no one show up to your birthday party, it's hard not to take it personally. And let's face it, as much as we say numbers aren't everything, we aren't naïve; we know numbers are how we are often judged.

I think we are all familiar with the anxiety around attendance that precedes every program. How many should I prepare for? What if too many people show up? What if no one shows up? I have had both happen, and though having more people show up that expected can be very stressful, I think having way less than expected is worse. 

I've only once had no one show up for a program, but it was for a storytime that only had 2 regular families, and a couple more occasional families. I had just added this second storytime a couple of months before, and it hadn't been well attended. I wasn't too upset about it, except that it was my last week at this library, and I hated not having a chance to say good-bye.

However, I recently had a program that I expected to get a large attendance for, say at least 20 kids, and only had 5. I had planned a program around the release of Mo Willems' new Pigeon book, The Pigeon Will Ride the Roller Coaster!, thinking a popular character of a series spanning almost 20 years would attract quite a few families. I scheduled it for a Saturday morning, thinking it would appeal to both preschoolers and younger elementary-aged kids. I had a number of activities planned that were loosely inspired by the Pigeon and other Mo Willems characters; some were borrowed, but some were my own. Since I had no idea what to expect as far as attendance, I asked both YS staffers to come in on Saturday to help.

[In case you're curious, here is a list of planned activities and the books/characters that inspired them:

  • Reading the new book, The Pigeon Will Ride the Roller Coaster
  • Marble Runs (purchased sets and DIY), The Pigeon Will Ride the Roller Coaster
  • Cookie Toss (using beanbag cookies I made by making 'slipcovers' for our regular beanbags with fabric & fabric glue), The Duckling Gets a Cookie?/The Pigeon Will Ride the Roller Coaster (roller coasters make some people toss their cookies, right? 🤣)
  • Cookie Counting (count choc. chips, match to number in cookie jar, from Totschooling), The Duckling Gets a Cookie?
  • Duckling, Duckling, Pigeon (like Duck, Duck, Goose)
  • Dress Wilbur (from Mo Willems' Pigeon Presents site, The Naked Mole Rat
  • Help Trixie & Knuffle Bunny get to our library (coloring character then cutting and pasting onto a B&W picture of our library), Knuffle Bunny (this was inspired by a similar activity described by Kelly Corr Amodeo in the 'Programming Librarian' Facebook group)
  • Wash the Dirty Pigeon (printed large picture of Pigeon and laminated, then used washable crayons and dry erase markers to make them dirty, kids could use cloths, paper towels, and baby wipes to clean him up, and then dirty him up again), The Pigeon Needs a Bath! [This one I actually came up with all on my own!]
  • Create Your Own Comic (panels with line drawings of Elephant & Piggie to color, and empty speech bubbles to write in, original source unknown), Elephant & Piggie series.
  • Raffle off a copy of the new book
  • Mo Willems character scavenger hunt
  • Coloring sheets

Pigeon activities, Pigeon library program, Mo Willems program,
Pigeon activities, Pigeon library program, Mo Willems program,

And yes, I totally over-planned with way too many activities, but I was trying to (1) cover a range of ages (3-8), and (2) have enough stations to spread everyone out if I got a big crowd (which is laughable in hindsight).]

So, I had everything set up, had printed out large characters on our plotter to put on the walls, made really cute signage for all the activities, and at start time I had ONE child (there had been another family with two young children, but they arrived at least 30 minutes early, and the kids had gotten too fussy by the time the program started and they left). Luckily a few more trickled in, but I still ended up with a total of only five kids. Now, those five were very excited to be there and had a great time, so I would not say it was a waste of time. 

However, if I had known I was going to have such a small crowd I would cut way down on how many activities I had, I would have given away a paperback copy rather than a hardback copy, and I would not have had my staff come in. I felt really bad about having them come in on a weekend when it turned out to be completely unnecessary. I also felt bad for how much paper and ink I had used for all the decorating, signage, and activities. And I felt pretty foolish for having so misjudged the attendance and over-doing the whole thing.

So, what do you do when this happens? First, try not to beat yourself up. The public can be very fickle, especially now, and it can be so hard to predict what they will show up for, and what good days and times are. I had even conducted a survey to try to figure out what people wanted and when, and though I didn't get as many responses as I would have liked, the ones I got indicated this program would have been more successful. Do try to learn from it, see if you can figure out what might have gone wrong. Was there a competing community event? Was it not promoted well? Was there bad weather that would make people stay home, or exceptionally nice weather that would make people want to do something outdoors? Was it just not the right activity for that age group? Maybe a different day or time? Sometimes you really never know, and someone else could so a similar program another time or at another location and get a huge turnout.

So where did I go wrong? Honestly, I'm not completely sure, and can only guess. I promoted the program heavily on our social media, with posters and flyers in the library, on our TV screen in the entry way, in storytimes, and to any patrons that happened to come in with kids of the right age. There was a festival going on that weekend, but since our building is literally right next to the area blocked off for the festival, we thought that would help rather than hurt, thinking families would park at the library, come in for the program, and then walk next door to the festival. But it didn't work out that way. Also, I knew sports are a big thing here on Saturdays, but I did not realize how early they start these days. I thought age 5 was a little early when my kids started, but now organized sports are apparently starting at age 3! This community also seems stuck in the mentality of thinking library programs are just for the summer.

And finally, I just have to learn to manage my expectations, and forget everything I knew from pre-pandemic days at my old library that was larger, much busier, and in a very population-dense are with a community that had a much stronger reading/library culture. Those days are gone, and I am starting from scratch, post-pandemic, in a different community. I need to let go of the past and figure out what the new normal is, and accept it's going to be a lot of trial and error and time to get there. I am going to keep programs very simple until I start getting better attendance, and I will probably not be doing a Saturday program again any time soon.

So, that's all a very long-winded way of saying: don't beat yourself up, it happens to everyone, celebrate the small victories, learn what you can from it, recycle/reuse what you can, and move on!

Anyone else care to share about a program that flopped?

Sunday, September 11, 2022

SRP 2022 Reflection - Summer Programs

In my last post I reflected on the reading challenge portion of our summer program, and in this one I'll focus on the programming. Overall, the programming part went well; programs were well-attended and we received a lot of positive comments.

The way I organized summer reading and programming was very different from what my predecessor had done, but more in line with what most libraries seem to do. She only had it for four weeks, relied very heavily on paid performers, did not have storytimes in the summer, and did not have age-specific programs. The best I can tell is that her programs were kind of a drop-in free-for-all with various crafts or activities set out, and she did this once or twice a week, in addition to paid performers once or twice a week. 

I felt like people needed something for the whole summer, and a little less intense. I also felt that is important to continue storytime in the summer, as well as have more age-specific programming. I'd been told by several people that the person before me didn't really program for the older kids, just the younger ones, and the teen person programs for middle school and high school ages, so elementary kids just got left out. So I wanted to be sure to have programs just for them in the summer. 

I planned on a weekly rotation, with everything in the morning in case we had to be outside due to Covid. I felt having things on the same day and time each week would make it easier for caregivers to remember. I kept Monday's free for planning and prep, then had toddler storytime on Tuesday, preschool storytime on Wednesday, Thursdays were paid performers or movie days (to give me extra prep time for the elementary programs), and Fridays were for elementary programs. My co-worker had teen programs in the afternoons or on Saturdays, but not necessarily every week.I also required registration, because I had limited supplies for some programs, and we didn't want people to be too crowded together due to Covid.

We did follow the CLSP theme of "Oceans of Possibilities" and most of our programs tied in with that theme. I also ended up having loose weekly sub-themes. It was a super easy theme to decorate and program around. We also started with a kick-off party, with a variety of games, crafts, and costumed characters, as well as a caricature artist.

In general, everything went well. The kick-off was hugely successful, we got a lot of positive feedback about our programs, and programs were well attended. The elementary age-group programs were particularly popular and well-attended, though we did have trouble with a few people who couldn't understand the concept of age-specific programming and came in just assuming it was for all ages, even though it was clearly labeled and marketed as being for ages 6-10 and there were other programs for toddlers, preschoolers, and families.

While I will probably do things very similar next year, there are some things I've learned that will impact next summer's programming:

  • No one cares about watching free movies at the library anymore, even with free snacks.
  • This community needs more all-ages family programming.
  • People had a very hard time with the concept of registering for each program (and that it was different from registering for the reading challenge). They thought if they registered once, they were registered for everything all summer.
  • Attendance dropped significantly for the preschool and toddler programs in July, and slightly for the elementary programs.
  • I cannot do all the kids' programming myself, and will have to delegate at least some to our full-time teen specialists (who does fewer programs in the summer) and our part-time associate (she had just started in May, so I didn't want to throw her into programming that soon).
  • I definitely need to have programs planned out better further in advance. I was scrambling to stay caught up summer as I was still planning as I went.
  • Plan the first week's programs to be easy, low-fuss, and using materials that are easy to stretch in case of unexpectedly high numbers. Allow for time at the beginning to explain how it all works, expectations, rules, etc. 
  • Do NOT plan on making slime or doing anything more involved or with safety concerns the first week or two, that's better for once you've gotten to know your group and things are going smoothly.
  • Be prepared for pushback if you enforce ages, and make sure your manager/director will back you up. I had a mom throw a hissy fit and make a big scene, then trash me on Facebook because I would not let her toddler participate in a program for elementary ages due to safety concerns with the particular activity. She had been told this in advance, and hoped to bully me into giving in by making a scene. She found out I don't give in to bullies or tantrums, whether by a 4 year old or a 40 year old, and my director and several other parents backed me up. I knew if I gave in, there would be no end to it.
I think the biggest change for next year is trying to fit in more all-ages family programs, and moving away from registration. I definitely want a few more teen programs as well. I'm not sure about having all the kids stuff in the mornings. I liked it, and at least one patron commented that they like it, and while we got no negative comments, I can't help but wonder if some families missed out because there was nothing in the afternoon, evenings, or weekends.

How did your summer programming go? What worked and what didn't? What will you do differently next year?